Comprehensive Customer Satisfaction Survey
How long have you been a customer of our company?
This is my first purchase
Less than six months
Six months to a year
1 -2 years
3 or more years
I haven't made a purchase yet
How often do you use our products and services?
Daily
Weekly
Bi-weekly
Monthly
How well do our products meet your needs?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
How responsive is our company when you need help/support?
Extremely responsive
Very responsive
Moderately responsive
Slightly responsive
Not at all responsive
Please rate our products or services for the following parameters:
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Quality/Reliability
Value for money
Performance/Speed
Design
Features/functionality
Usability/User-friendly
Customer Service
Overall
Thinking of your most recent experience with our product/service, how much do you agree with the following statements?
Strongly agree
Somewhat agree
Neither agree nor disagree
Somewhat disagree
Strongly disagree
Product/service was worth the purchase price
Product/service does what it claims
Product/service does what I need
Product/service is easy to use
Product/service is competitively priced
How well did our products meet your expectations?
Extremely well
Somewhat well
Not so well
Not at all well
Can't say
How well has the company performed?
Unsatisfactory
Poor
Fair
Good
Excellent
Has your satisfaction changed within the last year?
Yes
No
Why?
Please purchase for complete survey