| Easily accessible location |
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| Salon always immaculately clean and hygienic |
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| State of the art facilities. Using modern quality equipment |
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| Extended business hours |
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| Getting appointment |
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| Soft drinks and snacks offered free of charge on arrival |
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| The overall time you have to wait for your turn |
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| Consultation |
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| Ability to clearly understand the client's need, want or problem. |
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| Good listener. Communication. |
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| Ability to propose a proper solution |
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| Advanced innovative services i.e. new trendy style, services etc. |
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| Specialised in a specific type of service that nobody else in the area does |
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| A wide range of services in one setting |
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| Enjoy conversation while being served |
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| Courtesy |
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| Ability to build relationships with the client. |
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| Delivery of service |
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| Enthusiasm |
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| Friendliness |
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| Helpfulness |
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| Patience |
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| Knowledgeability |
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| Professionalism |
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| Feel special. Pampering treatment |
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| Whole treatment experience |
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| High-quality treatment, maximum flexibility and strong client attention |
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| Knows personal preferences. Remembering little details |
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| The staff does not pressure you to book an appointment or cross-sell/up-sell other services |
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| Consistent client experience |
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| Overall Value |
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| Personalised services tailor-made to each client. They feel special |
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| Post-treatment follow-up |
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| Salon environment conducive to giving relaxing and professional service |
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| Ability to deliver outstanding quality service |
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| Reliability |
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| Respectful |
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| Responsiveness |
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| Speediness |
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| Trained, talented and experienced beauty professionals |
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| Treated client as a valued client |
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| Overall treatment experience |
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| Value for the money |
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| Ability to address and resolve any issues effectively and efficiently |
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| Post-visit support |
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