Understanding Your Product and Service Usage and Preferences

Which, if any, of the following types of products/services, have you used or plan to use? (Select all that apply.)
Not aware Aware of but not used Used in past but no longer using Using at the moment Perhaps in week or so Perhaps in 1-3 months Perhaps in 4-6 months Perhaps in 7-12 months Perhaps in future Not going to use in foreseeable future Never going to use
Product/Service A
Product/Service B
Product/Service C
Product/Service D
Product/Service E
Product/Service F
What type of [Products/Services] do you purchase often?
Never Purchased Purchase in the past but no longer purchasing Purchase in the past may purchase in future Purchasing currently Will purchase in future I don’t know
Product/Service A
Product/Service B
Product/Service C
Product/Service D
Product/Service E
Product/Service F
How likely are you to purchase [Products/Services] in the next few months?
Definitely will purchase Probably will purchase Might purchase or might not purchase Probably will not purchase Definitely will not purchase I don’t know
Product/Service A
Product/Service B
Product/Service C
Product/Service D
Product/Service E
Product/Service F
How long have you been purchasing this product/service?
I haven't made a purchase yet This is my first purchase Less than one month 1 to 2 months 2 to 3 months 3 to 4 months 4 to 6 months 6 to less than 1 year
Brand 1
Brand 2
Brand 3
Brand 4
Brand 5
Which of the following [Products/Services] have you purchased from us in the past year? Select all that apply.
Today Yesterday This week 7 days ago 15 days ago 30 days ago 90 days ago 180 days ago 365 days ago I don't remember Never
Brand 1
Brand 2
Brand 3
Brand 4
Brand 5
How often/frequently do you typically use each of the following products/services?
Weekly Every 2-3 weeks Monthly Every 2-3 months Every 4-6 months Yearly Randomly Never
Product1/Service1
Product2/Service2
Product3/Service3
Product4/Service4
Product5/Service5
If you are not likely to use our new treatment, why not?
Where did our product/service fall short?
What was your first impression of the salon?
On the whole, is [PRODUCT/SERVICE] meeting your organization's expectations?
Which of our other [Product/Service] are you aware of? (Select all that apply.)
Which one of the following are you using at the present?
Please purchase for complete survey   

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