Why Customers Don't Buy Survey
What was the primary reason you stop using our [product/service]? Select all that apply.
OR
What are your primary reasons for leaving? Check all that apply.
Products/services did not meet their needs
Offer too generic. Lack of customizability
Try to close a deal too soon without building trust
Could not answer the customer’s questions satisfactorily
Poor Sales pitch/Sales presentation
Lack of availability of demo or trial. Customers cannot try before buy
They found a better alternative
Lack of guarantee or warranty offers
Lack of trust in you, your products/services or company
Indifference from staff. No personalized help
Inconvenient location, Inconvenient to buy or to get support
Lack of timely follow-up
Hard sells
Could not differentiate. Lack of uniqueness
Too expensive
The quality was less than expected
Complex. Ease of use was less than expected
Lack of testimonials. No social proof
Bad word of mouth
No reference provided
Not flexible payment plan
Others (please specify:)
What was the single most effective factor in convincing you to switch/change [product/service]?
OR
In which criteria is this [product/service] lacking the most? Specify below.
What do client like the most about your competitor than us?
If you are looking to replace (Company Product), what are some of the reasons for doing so?
Please purchase for complete survey