Customer Exit Feedback Survey
How long have you been using our [Product/Service]?
Less than 3 months
3-6 months
6-12 months
1 year to 2 years
2 years to 5 years
5 years or more
How often you typically you use our [Product/Service]?
Daily
Many times a Week
Weekly
Monthly
Every few months
Yearly
Rarely
Never
How important was [Product/Service] to your business?
Extremely important
Very important
Moderately important
Slightly important
Not at all important
What’s the single biggest reason for you cancelling?
What would have prevented you from leaving?
On a scale of 1 to 10, how satisfied were you with our [Product/Service] before you decided to leave?
1 (Very Dissatisfied)
2
3
4
5 (Neutral)
6
7
8
9
10 (Very Satisfied)
What did you like about the product or service? What is the biggest benefit?
What aspect of the [Product/Service] were you most disappointed by?
What suggestions do you have to improve the product or service?
What would it take for you to reconsider our [Your Product/Service] in the future?
Who do you think is the ideal customer for our [Your Product/Service]?
Please purchase for complete survey