Customer Feedback and Product Satisfaction Survey
Which of our [products/services] are you aware of? Select all that apply.
[product/service] A
[product/service] B
[product/service] C
[product/service] D
[product/service] E
[product/service] F
None of these
Others (please specify:)
Which brand one that you are using at present for [Category]?
OR
Which one of the following [product/service] (all [product/service] provided by the [Company Name]) do you use the most?
OR
Which one of the following [product/service], do you use the most?
[product/service] A
[product/service] B
[product/service] C
[product/service] D
[product/service] E
[product/service] F
All of the above
None of the above
Others (please specify:)
What influenced you to try this [product/service]?
OR
What was the most effective factor in convincing you to buy this [product/service] the first time?
OR
Why did you choose this [product/service]?
What is a [product/service] to you? How do you view our [product/service]?
I hate your [product/service]. I try to avoid them at all cost.
Your [product/service] is a necessary evil. I am just stuck with you.
Occasionally, I feel your [product/service] is annoying.
Your [product/service] is OK
I think we treat your [product/service] with genuine respect.
We love your [product/service].
We adore your [product/service] adores me. It’s like dream to have them.
Which of the following best describes your need for this [product/service]?
I really need this product because nothing else can solve this problem.
This is a minor improvement over what I currently use.
Looks okay but is about the same as what I'm using now.
My current product would serve me better.
I am not at all interested in this product
Others (please specify:)
How well do our [products/services] meet your needs?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
What was your first impression of the [product/service]?
Very impressive
Impressive
Neutral
Not impressive
Not impressed at all
Can’t say
How would you rate the quality of the [product and service]?
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
How would you rate the value for money of the [product/service]?
Excellent
Above average
Average
Below average
Poor
How responsive have we been to your questions or concerns about our [products/services]?
Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
Not applicable
How likely are you to purchase any of our [products/services] again?
Extremely likely
Very likely
Somewhat likely
Neutral
Neither Likely or Unlikely
Somewhat unlikely
Very unlikely
How innovative is the [product/service]?
Extremely innovative
Very innovative
Somewhat innovative
Not so innovative
Not at all innovative
The quality of our [product/service] in comparison with the other [product/service] is
A lot better than the others
Just a little better than the others
Same as others
A little lower than others
A lot worse than the others
Which feature of [product/service] is the most critical to your business?
Which aspects of our [products/services] satisfied you the most?
Satisfying Aspects
Product1/Service1
Product2/Service2
Product3/Service3
Which aspects of our products or services disappointed you the most?
Disappointing Aspects
Product1/Service1
Product2/Service2
Product3/Service3
If you could change one thing about our products or services, what would it be?
What would you want to change?
Product1/Service1
Product2/Service2
Product3/Service3
Please purchase for complete survey