Client Satisfaction
Rate the salon on the following attributes:
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
Location of the salon
Appointment Booking
Cleanliness and hygiene of the salon.
Facilities
Waiting time
Value for money
Business hours
Availability of the range of services
Rate the salon staff on the following attributes.
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
Understanding your needs
Friendliness and professionalism
Quality of the treatment
Post-treatment support/follow-up
Service time
Communication during service
Overall treatment experience
How did we meet your expectations?
I am delighted. It's like a dream
I am very happy. You exceeded my expectation
I am happy. You met my expectation
I am OK
I am unhappy. You didn't meet my expectation
I am disappointed. You have not at all met my expectation
I am extremely disappointed
How would you rate your overall experience at [Salon Name]?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
How would you compare your current level of satisfaction to a year ago?
Worsened significantly
Worsened
Remained the same
Improved
Improved significantly
Do not know
How disappointed would you be if you could no longer use our company?
Extremely disappointed
Quite disappointed
Moderately disappointed
Slightly disappointed
Not at all disap
Suppose we increase our price. How would it impact you?
It wouldn't make any difference at all. I would definitely continue as usual
It shouldn't make a huge difference. I should continue as usual
It would make a difference, but not much
It would make a significant difference. I don't know what impact it could have
I can't afford you. I will switch to another affordable salon.
I don’t know
Please purchase for complete survey