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Assessing Our Client Relationship
What is a salon for you? How do you view our salon?
I hate your salon. I try to avoid them at all cost.
Your salon is a necessary evil. I am just stuck with you.
Occasionally, I feel your salon is annoying.
Your salon is OK
I think your salon treat me with genuine respect.
Your salon loves me. You try to help me in every possible way.
Your salon adores me. It’s like dream to have you.
Others (please specify:)
Now switch hats -how do our salon view you?
They hate us.
They do not respect us. They occasionally ridicule us in our absence.
They find me annoying most of the time, but get along with us.
They are neutral toward us. They do not like or dislike us.
They like us.
They respect us.
They love us.
They adore us. They treat us like a family. They feel it’s a privilege to work with us.
Others (please specify:)
How do you rate the relationship with us, on the scale of 1 to 10?
1 Poor
2
3
4
5
6
7
8
9
10 Excellent
Why do you choose this rating?
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