Take the survey - Evaluating Staff Performance and Client Satisfaction

I hate staff.

The staff is an unavoidable requirement of the salon.

They are OK. However, occasionally I feel the staff is annoying.

I think the staff needs to be treated with respect.

I treat each staff member with genuine respect.

I love the staff.

I adore the staff. It's a privilege to work with them.

Others (please specify:)

They hate me.

They do not respect me. They occasionally ridicule me in my absence.

They find me annoying most of the time, but get along with me.

They are neutral toward me. They do not like or dislike me.

They like me.

They respect me and I have their trust.

They love me. They are loyal to me. They try everything to help me.

They adore me. They feel it’s a privilege to work with me.

Others (please specify:)

Your staff have a great reputation in the market. People vouch for you even your competitors’ give respect to them

Your staff have a good reputation in the market

Your staff have almost the same reputation as other salons in the market

Your staff reputation is a bit below than what I would like

I have heard negative things about your staff

I don't know

Others (please specify:)

	0	1	2	3	4	5	6	7	8	9	10	N/A
Ability to clearly understand my need or problem
Ability to deal with complicated issues
Ability to keep commitments
Ability to propose a proper solution
Ability to provide advanced innovative services i.e. new trendy style, services etc.
Ability to provide a consistent great client experience
Ability to resolve issues effectively and efficiently
Attentiveness
Built relationships with the client
Commitments
Communication clarity
Competence
Courteous and polite
Dependable
Don’t rush
Don’t try to hard sell other treatment and retail products in the salon
Effectiveness in solving the problem
Efficiency in solving the problem
Enjoy conversation while being served
Enthusiasm
Experience
Flexible
Friendly and considerate
Fun
Good listener
Helpful
Innovative
Knowledgeable
Knows personal preferences. Remember little details
Listening skills
Patient
Personalised services tailor-made to each client. They feel special
Popular
Post-treatment follow-up or care
Powerful
Private consultation
Professionalism
Providing a relaxing service
Quality
Reliability
Reputation
Respectful
Responsiveness
Safe
Services always delivered on time
Skill
Smart
Speediness
Strong client attention
Stylish
Talented
Timeliness
Trained
They treated me as a valued client
Value for money