Customer Benefits and Outcomes Survey
Which one of the following [product/service]do you use the most?
(product/service) A
(product/service) B
(product/service) C
(product/service) D
(product/service) E
(product/service) F
All of the above
None of the above
Others (please specify:)
What was your primary goal in choosing our [Product/Service]?
How long have you been using our [Product/Service]?
Less than 3 months
3-6 months
6-12 months
More than 1 year
How frequently do you utilise our [Product/Service]?
Daily
Weekly
Monthly
Occasionally
To what extent has our [Product/Service] helped you achieve your initial goal?
Significantly exceeded expectations
Exceeded expectations
Met expectations
Fell short of expectations
Significantly fell short of expectations
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