Understanding Reasons for Not Using Our Salon Services
What was the primary reason you stop coming to our salon? Select all that apply.
Service provided was below expectation. It didn't meet my needs.
Inconvenient location. Too difficult to reach there comfortably
Found a better alternative place to get treatment
Difficulty or unavailability of nearby parking space
Somehow treatment was messed up.
Too much queue. Too much waiting time.
They feel service is being provided in rushed rather than in a relaxed manner
Very expensive
Unexpected cost
Trying to sell products or additional services which are not needed.
The staff doesn’t form the bond with the client. No personal bonding.
Didn’t meet scheduling requirements
The particular stylist who used to serve the client is no longer working in the salon.
Staff didn’t provide the examples of salon expertise or answer client query satisfactorily
Too many distractions
Lack of space for clients
Salon doesn’t allow to bring child or pet. No facilities to entertain them.
Overall bad client experience
Unprofessional staff
Unprofessional untidy salon
Poor client service
Bad word of mouth
Lack of testimonials or social proof
Negative online reviews on Google and social networks
Don't know/haven't thought about it
Others (please specify:)
What was the single most effective factor in convincing you to switch/change salon?
Please purchase for complete survey