Why Customers Stay: Loyal Customer Retention Insights Survey
How long have you been using [Your Product/Service]?
Less than one month
Less than 6 months
6 months to 1 year
1 year to 2 years
2 years to 5 years
5 years or more
How often do you typically use our [Your Product/Service]?
Daily
Many times a Week
Weekly
Monthly
Every few months
Yearly
Rarely
Never
How important is [Your Product/Service] to your business?
Extremely important
Very important
Moderately important
Slightly important
Not at all important
What problem does our [Your Product/Service] solve for you?
What is the outcome you are looking to achieve with our [Your Product/Service]?
When you're considering new [Your Product/Service] in this area, how do you rate the following criteria?
Very Important
Important
Moderately Important
Of Little Importance
Unimportant
Price
Brand
Innovation
Quality
Value
Reliability
Reputation
What do you consider to be the most important aspects of the [Product/Service/Company] you buy?
Which of the following attributes do you associate with our [Your Product/Service]?
Easy to Use
Safe
Modern
Powerful
Dependable
Fun
Affordable
Popular
Essential
Stylish
Reliable
Smart
Others (please specify:)
Overall, how satisfied are you with [Your Product/Service]?
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
What do you like most about [Your Product/Service]?
What do you dislike most about [Your Product/Service]?
What improvements or new features would you like to see in [Your Product/Service]?
If you could change one thing about our [Your Product/Service], what would it be? Which requires the most improvement for your satisfaction?
When compared to the other [Your Product/Service], what are your perceptions toward us?
The best in the category
A lot better than the others
A little better than the others
About the same as others
A little lower than the others
A lot worse than the others
The worst in the category
Don't know/not applicable
Please purchase for complete survey