How Effective Are Your Client Retention Strategies?
What is your client retention strategy? What actions do you take consistently to ensure you retain clients?
We have a strategy to retain, and we always keep track of it to measure its effectiveness.
We have a strategy, but we don't implement it.
We randomly do a few things, but we don't have a strategy.
We don't do anything special to retain clients.
We don’t know.
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